CRS 210: Building an Exceptional Customer Service Referral Business
10 CE (Training)
Refocus your business plan into a customer service centered, repeat and referral business in this highly interactive course. This course will help you identify the expectations of the 'new consumer' and the 'new behaviors' and specific systems needed to make your business more productive, more profitable and more enjoyable.
- Learn to save time and money working with past clients
- Meet the expectations of the 'new consumer'
- Dialogues and strategies for building a referral database
- Delivery systems to generate a successful referral business
About the Instructor
Mark Given teaches CRS, ABR and NAR courses. He is a Ninja Selling Master Instructor, and a GRI Instructor. He authored the CRS "Going Green" course. He is a practicing REALTOR® with Wilkie Real Estate, Inc. in Roanoke Rapids, NC. Mark has twice served as President of Roanoke Valley Association of REALORS® and was their 2006 REALTOR® of the Year. He served as a Dean for the NC Real Estate Education Foundation. Mark serves on the NAR Professional Development Committee and on the Board of Directors for NC CRS.