If you’ve called GAAR or SWMLS recently, you may notice something different right away. Our phone menu has been updated with one goal in mind: getting you to the right person faster, without the extra button-mashing detours.

Why the Change?

Over time, we found that many calls were landing in the wrong department, often because callers defaulted to pressing “1” out of habit. While efficient in theory, it actually created more transfers, longer wait times, and a bit of frustration on both ends of the line.

With more than 4,500 subscribers and a high volume of daily calls, even small inefficiencies add up quickly. This update is designed to streamline the process, reduce transfers, and help you get answers faster.

What’s Different?

The biggest change is simple but impactful:
Options “0” and “1” are no longer part of the menu.

Instead, the phone tree has been reorganized by department, with each option clearly labeled so you can choose the exact support you need. No more guessing. No more accidental detours to the wrong team.

Updated Phone Menu Options

Here’s a quick look at where each selection will take you:

Press 2 – Membership

For joining GAAR, member transfers, billing questions, password resets, or profile updates

Press 3 – Education

CE class schedules, credit status, and registration

Press 4 – Supra Lockbox & E-Key Support

Lockbox issues, app assistance, or replacements

Press 5 – SWMLS Support

Listings, MLS rules, and MLS product assistance

Press 6 – GAAR Event Center

Reserving space for meetings or events

Press 7 – Professional Standards

Code of Ethics questions, complaints, mediation, or arbitration

Press 8 – Communications

Media inquiries, blog content, special events, or statistics

Press 9 – Repeat Menu

Hear the options again if needed

A Quick Tip

Take a moment to listen to the menu before making your selection. It may feel like an extra second, but it can save you a few minutes and a transfer or two.

Built for Better Service

This update is all about improving your experience. Fewer transfers. Clearer options. Faster connections to the team that can actually help you.

And if you ever land in the wrong place, don’t worry. We’ve all hit the wrong button before. The difference now is, it should happen a lot less often.