Common courtesy is good for business

Too often,  REALTORS® can be so focused on satisfying clients that miss the opportutity to make a good first impression with our fellow REALTORS®, the home seller and the neighbors.

We all want more leads, but sometimes forget they can be found right next door. That's why it is so important to remember these simple tips when showing homes. Based on consumer calls to GAAR, here are some are some reminders to overcome some common mistakes:

  • Show up –  If you have called to make an appointment with a homeowner, don't be a no-show (or worse, drive up and drive away). Since sellers make an extra effort to clean and prep for tours, failing to show is just rude. It not only reflects poorly on you, but on your fellow REALTORS® as well. 
  • Prep your buyers – Share simple ettiquitte tips with your buyers. These could include your policy on rumaging through homeowners belongings, how to ask questions if the homeowners are present and how to tour homes with your clients children.
  • Remember the neighbors – When showing a home, be polite to the neighbors. Don't block their driveway, mailbox, or other property.

If you are the listing agent holding an open house, don't poach clients. While most REALTORS® know that clients of another broker should not be contacted, too many are still poaching. If a buyer is working with another REALTOR®, whether or not they have a contract, it is still unethical. Ask the buyer "Are you working with a broker?" – not "Have you signed a contract with a broker?"

Common courtesy is a sign of respect. It shows that you, as a real estate professional has integrity – one of the top traits consumers look for in a broker. And, it's just common sense.