SWMLS is aware of an issue affecting superusers who access Transaction Desk on behalf of another broker.

Here’s what’s happening:

If a broker clicks “Get Started” to try Lone Wolf’s new Transact platform and creates an account, their existing Transaction Desk account becomes linked to Transact. After that, a Transaction Coordinator trying to utilize Transaction Desk may lose access and prompted to verify their identity.

To fix this:

1. The broker must log back into Transact.
2. Switch their account back to Transaction Desk
3. The Transaction Coordinator should clear browser cache and cookies if access issues continue

If the broker is using both systems, they’ll need to switch between Transaction Desk and Transact as needed. There’s currently no way to transfer transactions between the two.

Lone Wolf is aware of the issue but has not yet provided a workaround.

Support

For ongoing issues, contact Transaction Desk Support at 800-668-8768 or SWMLS Support at 505-843-8833.

Helpful links to clear cache:

• Chrome PC or Chrome Mac
• Firefox PC or Firefox Mac
• Microsoft Edge PC
• Safari Mac