Try these troubleshooting steps if Verizon or Xfinity internet is keeping you from accessing Flexmls.

If you're on Verizon or Xfinity internet and you've been having trouble logging into Flexmls, you're not alone — and there are a few things you can try right now while a permanent fix is on the way.

What's Happening

Some MLS Users on Verizon and Xfinity networks are experiencing login issues with Flexmls. Flexmls is aware of the problem and is working diligently to resolve it. In the meantime, here are a few troubleshooting steps that have corrected the issue for many users.

Try This First: Clear Your Browsing Data

Clearing your browser's cached data for "All Time" (or "Everything") and then restarting your computer has resolved the issue in many cases. Here's how to do it on the most common browsers and devices.

On a PC (Windows)

CHROME

1. Click the three dots in the top-right corner and go to Settings
2. Select Privacy and security > Clear browsing data
3. Under the Time range dropdown, choose All time
4. Check Cookies and other site data and Cached images and files
5. Click Clear data, then restart your computer

EDGE

1. Click the three dots in the top-right corner and go to Settings
2. Select Privacy, search, and services > Choose what to clear
3. Set the time range to All time
4. Check Cookies and other site data and Cached images and files
5. Click Clear now, then restart your computer

On a Mac

SAFARI

1. Open Safari > Settings (or Preferences) > Advanced
2. Check Show features for web developers (if not already visible)
3. Go to the Develop menu > Empty Caches
4. Then go to Safari > Clear History, and choose all history
5. Restart your computer

CHROME

1. Click the three dots in the top-right corner and go to Settings
2. Select Privacy and security > Clear browsing data
3. Set the time range to All time
4. Check Cookies and other site data and Cached images and files
5. Click Clear data, then restart your computer

On Apple Devices (iPhone/iPad)

If you're using the Flexmls app on an Apple device:

1. Press and hold the Flexmls app icon until options appear
2. Tap Remove App > Delete App
3. Go to the App Store and reinstall Flexmls
4. Log back in with your credentials

On Android Devices

1. Go to Settings > Apps (or Apps & notifications)
2. Find and tap Flexmls
3. Tap Storage & cache
4. Tap Clear cache and Clear storage
5. Reopen the app and log back in

If clearing the app's storage doesn't help, uninstalling and reinstalling the app (the same steps as above for Apple devices) is worth a try as well.

Still Having Issues?

If the problem persists after trying the steps above, Flexmls recommends logging in from a computer or device on a different Wi-Fi network to confirm whether the issue is connection-related.

Flexmls is actively working to resolve this issue. We'll share updates as soon as more information becomes available.